Frequently Asked Questions
Welcome! Here are answers to common questions about our custom printing services.
How do I place a custom order?
You can upload your design directly on our product page or choose from our available options. Simply select your product, upload your file, and place your order.
What file types do you accept?
We recommend high-resolution PNG files with a transparent background for best results. We also accept JPG and other common formats.
What size should my design be?
For best quality, your design should be at least 300 DPI and sized to match your selected print area (such as 13” x 24” for gang sheets).
How long does production take?
Production times vary, but most orders are processed within 1–3 business days. Larger or custom orders may take slightly longer.
How long is shipping?
Shipping times depend on your location, but most orders arrive within 3–7 business days after production.
Do you offer bulk pricing?
Yes! We offer discounted pricing for larger orders. The more you order, the more you save.
Can I see a preview before printing?
Depending on the product, you may see a preview before placing your order. If needed, you can contact us for assistance.
What if there’s an issue with my order?
If something isn’t right, please contact us as soon as possible. We are committed to making it right and ensuring your satisfaction.
Do you accept returns or refunds?
Because items are custom-made, we generally do not accept returns. However, if there is an issue with your order, we will work with you to resolve it.
Can you help me create a design?
Yes! We offer custom design support. Reach out to us and we’ll help bring your vision to life.
How do I contact you?
You can reach us through our contact page or by email at edwardsglobalsystems@aol.com. We aim to respond as quickly as possible.
Thank you for choosing Edwards Global Systems!